Frequently Asked Questions

All our vans are equipped with trolleys, blankets, straps, bungee cords, tracking, sat-nav.

The VAN SIZE ESTIMATOR is an online tool designed to help you determine the ideal van size required for your move or transportation needs, based on the volume of items you need to transport.

The VAN SIZE ESTIMATOR takes into account the average dimensions and quantities of items you enter, and calculates the total volume needed to accommodate them. It then suggests the most suitable van size based on your requirements.

Yes, we do have an Online Van Size Estimator on our website. This user-friendly tool helps you determine the appropriate van size for your moving needs based on the items you plan to transport. Simply input the items you will be moving, and our estimator will provide you with a recommended van size to accommodate your items. This feature aims to make your moving process more efficient and cost-effective. To access our Online Van Size Estimator, please click the link VAN SIZE ESTIMATOR

To access the Online Van Size Estimator, visit our website and click on the link VAN SIZE ESTIMATOR

Yes, the Online VAN SIZE ESTIMATOR can be used for both local and international moves.

If you are unsure about the suggested van size, you can always consult our moving experts to discuss your concerns and get a customised recommendation based on your specific needs. Simply contact us using our Contact Form and provide the list of items with their dimension so we can help you estimate the right van size for your move.

Yes, you can save your results from the Online VAN SIZE ESTIMATOR on our website by printing or emailing the results to yourself.

The primary function of the ONLINE VAN SIZE ESTIMATOR is to determine the appropriate van size for your move. However, you can request a free instant and no-obligation online quote from our website.

Absolutely! VAN SIZE ESTIMATOR is designed to cater to both personal and commercial moves.

The VAN SIZE ESTIMATOR is designed to provide an approximate estimate of the van size needed. However, it is always recommended to consult a professional moving service for a more accurate assessment.

The Van Size Estimator includes various Van Sizes we offer, ranging from Small vans to Luton Van, to cater to a wide range of transportation needs.

While the VAN SIZE ESTIMATOR can accommodate a variety of items, it may not accurately estimate the space required for oddly-shaped or exceptionally large items. It is recommended to consult a moving professional in such cases.

If you order one helper, it means that the driver assists with loading and unloading. Please consider ordering two helpers if the items you transport are too heavy or too large to carry, or there are more than 2 floors without a lift.
Please consider that when ordering one helper, where there are large and heavy objects and the client wants to help in carrying, our staff has the right to refuse to carry with the client for the safety reason of the customer and our staff.
When you order one helper, we can send 2 people, but only one helper will assist in loading according to the order, unless you want to order an additional helper.

By filling a Quotation Form on our website you'll immediately see a detailed quote online on our website showing the costs for all factors affecting the price based on the selection you are doing on the form, and your quote will be also sent to the email address you provided on the form with your reference number, which you can use to contact to discuss.

By filling out a Quotation Form you’ll see all factors affecting the price based on the selection you are doing on the quotation form.
The online quote is influenced by: van size, the number of helpers, the distance, the number of floors if there is no elevator in the building, toll zone in Central London - Congestion Charge Zone, and Ultra Low Emission Zone (if one of the addresses is in the toll zone). Check also below what is included and not included in the price.

If the order exceeds the ordered time, we charge fees in 30-minute blocks, however, whether we can stay longer depends on how much time we have to reach the next client. Therefore, we ask you to estimate the loading and unloading time as accurately as possible and do not underestimate the time needed for moving.

The booking price includes one full load of requested van size (from point A to B or A - B - C - D - E…), if more than one load of full van is required, then for each additional load we charge an additional fee (equivalent to one hour on top of the price) plus distance and time if the move takes longer.

If you need 2 vans then you need to place 2 individual orders.
With one van you can have up to 2 men to help.

Online booking is easier and faster. Online booking also helps to avoid any mistakes rather than providing all contact and address details through the phone.
After you place your order you will get instant an email from our server confirming your request with details you provided on our website. So you can double check if all details you provided are correct. Book Online here.

Please, consider to select at least 2 men if there are heavy and/or large items that need to be moved.

If you place your order within our office working hours, we will verify all details and we will send you an Email and Text Message (SMS on your mobile) confirmation within 15-30 minutes.
If you have placed an order after working hours, please expect your confirmation to be sent to you the next day.
If you didn't receive your confirmation email and text, please contact our office urgently.
You can also check your Order Status here.

To cancel an order please use our Contact Form on our website or Text your cancellation request including your ref. number. Please let us know at least 48 hours before your day moves otherwise cancellation fee will apply.

Remember that by canceling the order at least 48 hours in advance from the date of moving you get a full refund, otherwise if you inform us in less than 48 hours there is a cancellation fee (cancellation fee = 30% of the total price of your move).

Your booking can be cancelled due to lack of the deposit payment or due to availability.

If you have paid after the booking has been cancelled then your payment will be refunded and you will need to do new booking.

We accept major payment methods such as Credit or Debit Cards, PayPal (online), Bank transfers and Cash.

Please note when you book online we require at least 30% deposit or full payment, to confirm your reservation. If we do not receive a 30% deposit payment or the full amount, we will not be able to confirm your reservation.

If you paid a 30% deposit you can pay the remaining balance payment through the booking confirmation email you received earlier or by cash to the driver. Our drivers don't accept Card payments. If you have selected payment "By cash to the driver on the day" please note that you need to pay before unloading.

Remember to settle your payment before unloading the van, because late payments will delay unloading, which can increase the total working time you pay for. Working time is counted from the arrival of the driver/the start of the move to the end of unloading/the end of work.

If the job takes longer, the price is updated by the driver and the customer gets updates with a link to make the payment - via SMS and email or you can use the link to pay the remaining balance payment through the booking confirmation email you received earlier or by cash to the driver.

If you need to collect something on the way or do extra Pickup/Drop off please include these addresses on the booking form, so all charges will be included in the price.
The booking price includes one full load of requested van size (from point A to B or A - B - C - D - E…), if more than one load of full van is required, then for each additional load we charge an additional fee (equivalent to one hour on top of the price) plus distance and time if the move takes longer.

We do not charge you, if you want to travel in a van from the place where you are moving from to the destination of your move. Only one passenger can travel in a van only if there is a passenger seat available in the van. If you want to travel in a van, please indicate this when booking. However please note that we cannot guarantee that there will always be room for a passenger, as we are not a company transporting customers but customers property, so please arrange alternative transport for yourself in case.

Yes, we do charge more on the weekends. We also charge more after 6pm.

If there is no elevator in operation in the place you are moving from or moving into, we charge floor fees (£ 5 / hour for each floor per person), if there is an elevator we do not charge such a fee. To avoid these costs, you can take all your items to the ground floor and then you don't have to pay for the floors.

We have Public & Employees Liability insurance up to £ 1,000,000.
All our vans have Goods In Transit insurance up to £ 10,000. On our site you choose the amount you want to insure your property.
The "Goods In Transit" insurance is only valid if you complete the Inventory List and items are prepared and protected for the move.
We advise against participation and removal assistance. If family or friends are involved in moving house, we cannot take responsibility for any damage caused during the move.

The list of all items you transport and their value

It is the customer's responsibility to arrange additional insurance on their own if insurance is required for a higher amount than we offer.

The "Goods In Transit" insurance is only valid if you complete the Inventory List and all items are protected properly for the transport.

If you do not need a packaging service, make sure that you secure and prepare everything for transport to avoid damage.
Our insurer will not cover any losses if your property was unsecured or improperly secured and not prepared for transport, and the customer's wish was not to secure the property in order to save on time and on moving costs.

If you notice any damage, please contact our office before the end of our team's work and before they leave, so we can verify the damage for insurance purposes. Remember that if you do not report damage before our team leaves, we are not responsible for any damage.

Yes, but you will need to contact us at least 48 hours before the arranged date and time, to make any changes. This is also subject to availability.

If you want to amend your quotation details, such as changing the date, time, van size, number of helpers or addresses, you need to make a new quote on our website, as we can’t do any changes in your quotation.

If you have already booked the service on our website and want to make changes to your order, please inform us via Contact Form on our website or SMS (including tour order number) or call our office during open hours.
Please DO NOT leave information about changing your order details on our voicemail, as this form will not be accepted by us.

Remember, if you need Packaging Materials, please order them separately on our website.

Please order Packaging Materials separately on our website, as they are not included in the price.

By ordering Packaging Materials on our website, we offer free delivery within 24-48 hours * (delivery from Monday to Friday).

Please find prices for Packaging Materials we provide on our website.

If you need a packaging service and you want Packing Materials to be delivered on the day of your move, and you are not sure how many Packing Materials you will need, you can overestimate your order without making the payment, because on the day of your move you’ll be charged only for the amount of used Packing Materials.

Yes. Our customers are obligated to arrange parking space for our Van. To find out more details about how to arrange parking permits please go to: Parking Permit

To find out more details about how to arrange parking permits please go to: Parking Permit
We can provide vehicle details up to 48 hours before the date of service. If you don't provide a parking permit then you are obligated to pay a Penalty Charge Notice in advance ( £80 + VAT ) to our driver before we start the job. We will refund your money back if we don't get a Penalty Charge Notice by letter within 6 weeks. However, if we get a Penalty Charge Notice ticket we will send you a copy of it as proof and the money will not be refunded.

To make sure that your order has been accepted or to check the status of your order, use Order Status by entering your order number and the same email address you provided when you booked our service.

We do our best to be always on time, but we ask for tolerance of 1-2 hours in the event of any traffic jams or delays that we have no influence on.

If you need to contact us about the current order CALL or send an SMS enclosing your order number and inquiry on +44 20 7060 0858 or please use the Contact Form on our website.

Yes. We offer discounts for delays if we are late more than one hour.
If we are late more than one hour up to 2 hours we offer 20% discount
If we are 3 hours late we offer a 30% discount.

Yes, our drivers operate 7 days a week from 7am till 10pm.

Yes. Fuel charges for the route are included in the price.

Our clients do not cover the cost of our travel to the customer's address, nor do they cover the cost of return.

No. Please note that we provide our services up to the fourth floor if there is no elevator and charge for flooring is included in price when you select on the booking form.

Working time is counted from the time we start work (arrival) to time we finish the work.

We will charge for the full distance of £2 / mile. (The routes will be made according to the recommendations of our Sat-Nav unless you request a specific route).

Parking fees, fines, toll motorway fees, ferry fees - are not included in the price.

The fee for the Paid Zone in Central London (Congestion Charge Zone) is a £15 daily charge if you drive within the Congestion Charge zone 07:00-22:00, every day. Click on CC / Ulez Checker to check if your address is in the Congestion Charge Zone.

The fee for the Paid Exhaust Zone in Central London (ULEZ- Ultra Low Emission Zone - the same zone as Congestion Charge) applies 7 days a week, 24 hours a day (£12.50 + Vat). Click on CC / Ulez Checker to check if your address is in the Ultra Low Emission Zone.

From One Hour up to One Week. Some days are busier than others. Please note that weekends are especially busy, so if you are planning to move over a weekend please book well in advance. To ensure that you can get the best date and time of the service try and book our services as soon as you get a date in mind.

Yes. We created a great Moving Checklist for all our customers.

Yes, our team will take your goods up to wherever you need to place them.
( up to fourth floor if there is no lift/elevator in operating )

Only if you think so. The driver holds 100% of the tips. Man And Van London team is very efficient and always tries to cope with the toughest task.

If you have any other questions please use our Contact Form or call us and one of our representatives will be happy to answer any questions you may have about our service.